Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Inspiring Progress: The Pursuit of Excellence through Continuous Improvement
Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
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Promote an Enterprise-Wide Continuous Improvement Culture by Creating Business Values
For a large global organization like BAE Systems, it is not always easy to unite pockets of excellence to become one company who shares the same way of working. In 2023, BAE…
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The Knowing-Doing Phenomenon
It’s not enough to just collaborate and learn, you must act. Knowledge management (KM) gives you the insights and expertise you need to enable innovation, empower people, and…
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What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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How to Use RPA & AI to Hyper-automate Your Processes: Drive Productivity Up and Costs Down
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
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Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
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World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Value Chains, Policy Busting and Concept Models - Key Engineering Techniques for Escaping Silos
Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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Lean Approach to Process Improvement
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Developing a Growth Mindset for Finance Talent Development
Are you growth-minded? Your Finance team’s evolution starts with cultivating a growth mindset. In a constant changing world, the need for finance associates to “think…