Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge NOW: Assembling the Pieces of an Effective Knowledge Services Program
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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When Can a Project Ride on Its Own? My Bike Analogy
In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized…
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How Implementing a BPM Initiative Can Accelerate Adoption and Generate Quick Wins
Aristocrat Technologies is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Nazrina Khurshid (PhD), Senior Director…
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Enabling Transformation through KM: Beginning the Journey
Jason Drake, Director of Innovation Enablement at Tate & Lyle, a global supplier of food and beverage ingredients to industrial markets, discusses the beginning of…
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What to Keep, Change, and Create in Your Process Framework
As a management consultant trained by some of the top process experts in the world, Michael McLean (Managing Director, McLean Management Consultants) knows that there is…
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Big Thinkers, Big Ideas: Turning Chaos Into Opportunity
APQC’s 2023 conference concluded with remarks from keynote speaker Dr. Shimi Kang (Psychiatrist and Author), Lynda Braksiek (Principal Research Lead, APQC), and speaker…
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Benchmarking to Drive Organization-wide Performance Improvement
Tata’s Business Excellence Group has led and facilitated hundreds of benchmarking studies, deep dive engagements, webinars, and best practice sharing sessions that help to…
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Embedding Process Management into the Pratt & Whitney Operations Knowledge Management Framework
When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom…
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Ensuring Knowledge Continuity During Employee Transitions
Susan Snyder and Michael Bell share how NASA has created tools and processes to capture mission-critical expertise and promote the importance of knowledge sharing. This is…
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How People, Process, Knowledge, and Technology are Changing the Way We Do Business
At APQC's 2023 Hubert and Varney will discuss ways organizations align process and knowledge management to drive change, improve process performance, reduce risks, and…
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Engaging People: The Often-Overlooked Factor in Process and Knowledge Management
It’s simple but incredibly important; an engaged workforce is a high-performing one. And process and knowledge leaders understand the benefits of engagement, including…
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Citizen Data Scientists
What are citizen data scientists and why does your organization need them? At APQC’s 2023 Process and Knowledge Management Conference, APQC’s Allison Kerlegon defined big…
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Frameworks are Foundational
In this session, Jeff Varney, director of advisory services, APQC shares what the Process Classification Framework(PCF)® is, key elements of the framework, the history of…
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Are You Still Keeping Up With the Jones'? The Power of Benchmarking Your KM Program
Benchmarking and assessing your knowledge management program can help you identify areas of improvement, set goals and targets, measure progress, learn from best…
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Search as the Lifeblood of Any Digital Workspace
At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree…
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