Embedding Process Management into the Pratt & Whitney Operations Knowledge Management Framework

When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom and Grace Florez-Maldonado, both members of the Operational Excellence Team at Pratt & Whitney, share how they embedded processes management into their knowledge framework to share knowledge efficiently and productively across a multinational organization with multiple major business units.  

This is a copy of the presentation; click here for a summary of the session.