Knowledge NOW: Assembling the Pieces of an Effective Knowledge Services Program

Published On:
May 12, 2023
Authored By:
Members-Only Content:

KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan Pickels and Rebecca Jahn have seen architecture, engineering, and construction company CRB and its knowledge services team go from a period of explosive growth to one of contraction. Along the way, the team learned important lessons about which areas to prioritize, how to align with business strategy, and how to make a compelling case for KM even in the face of headcount reductions and budget cuts.  

This is a copy of the presentation; click here for a summary of the session.