Search as the Lifeblood of Any Digital Workspace

At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree Deakins’ journey to develop and implement a new search solution. Ogletree’s search journey provides a good example of how mature KM programs approach planning and implementation for new technologies and the critical role that change management plays in these efforts.
This is a copy of the presentation; click here for a summary of the session.