Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC's Role-Based Matrix for Identifying Knowledge Needs: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC's Knowledge Flow Matrix: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Role-Based Matrix for Identifying Knowledge Needs: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Knowledge Flow Matrix: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC's Strategic Overview Knowledge Map: Description and Instructions
A strategic overview knowledge map is broad in scope and used to gauge the level of knowledge or competency an organization has to meet its strategic business goals. This map…
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Tools & Templates|
APQC's Process-based Knowledge Map: Editable Template
Organizations use process-based knowledge maps to document knowledge assets (people, expertise, or content) required to execute a particular business process. A process…
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Tools & Templates|
APQC’s Process-based Knowledge Map: Description and Instructions
Organizations use process-based knowledge maps to document knowledge assets (people, expertise, or content) required to execute a particular business process. A process…
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Tools & Templates|
APQC's Strategic Overview Knowledge Map: Editable Template
A strategic overview knowledge map is broad in scope and used to gauge the level of knowledge or competency an organization has to meet its strategic business goals. This map…
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Knowledge only delivers value when people use it to solve problems faster and make more informed decisions. For this to happen, knowledge needs to flow from those who have it…
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Articles|
Establishing Knowledge Flow Processes
Given that a process is how work occurs, the purpose of KM is to enable the knowledge flow process, which involves creating, identifying, collecting, reviewing, sharing,…
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Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Webinars & Videos|
Reverse Engineering Organizational Resiliency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Presentation Slides|
Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Infographics|
Use Risk Management to Improve Organizational Resilience
There’s a common misconception that risk management is all about minimizing risk. That’s why some folks call their risk management teams, “The Department of No.” But the real…
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