Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Rituals and artifacts are powerful tools for driving organizational culture. This article explains why, gives examples of how leading organizations are using rituals and…
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On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers for effective KM. Click…
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In November 2021, APQC hosted a roundtable conversation with some of its members to discuss where culture goes wrong—and how to get it back on track. Through a conversation…
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In this podcast, APQC’s Mercy Harper talks with Elizabeth Fletcher, manager of people operations – people & culture at Motorefi and principal consultant at Wordsmith Resume…
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In August 2021, APQC interviewed organization design practitioner and teacher Dr. Naomi Stanford as part of a study to understand how organizations shift and sustain culture…
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Articles|
Use Autonomous Teams to Increase Agility
Across industries and around the world, more and more organizations are using autonomous teams to drive innovation and agility. Still, many leaders have questions about what…
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In June 2021, APQC interviewed Luis Lopez (manager of process improvement, Vancouver Fraser Port Authority) as part of a broader study to understand the role that culture…
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…
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Articles|
Where Culture Goes Wrong
This article reviews some of the common ways in which culture goes wrong in organizations. The scenarios speak to the importance of practices like change management, soft…
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Articles|
The Role of PPM Professionals in Culture
While there may be good reasons to believe that culture work should be left to HR and executives, it simply isn’t true. HR and executives might play a larger role in driving…
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley about employee engagement, support, and empowerment to drive sustainable improvements.
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As part of a broader effort to uncover the levers of organizational culture, APQC included a range of culture-related questions and analysis by culture in 2021 Process and…
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Organizational culture can often be messy and ambiguous in the course of daily work. Even when an organization has a high-level culture that drives its mission and values,…
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Articles|
Defining Culture in the Business
Culture plays a critical role in shaping organizations for good or ill: While it can be a source of empowerment and creativity, it can also lead to misunderstandings and…
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Infographics|
Use Flexibility to Improve Organizational Resilience
History proves that adaptation is the key to long-term sustainability. Even seemingly traditional organizations, like the Coca-Cola Company with its 134-year-old logo and…