Getting Back on Track: Misalignments and Managing Culture

In November 2021, APQC hosted a roundtable conversation with some of its members to discuss where culture goes wrong—and how to get it back on track. Through a conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management) and Elissa Tucker (Principal Research Lead, Human Capital Management), participants discussed topics that included:
- factors that derail organizational culture,
- tools for assessing the health of organizational culture, and
- strategies and tactics for managing culture effectively.
This article provides a summary of the roundtable’s main themes and examples from APQC’s research to illustrate the concepts that participants discussed.