Organizational Culture at The Vancouver Fraser Port Authority

In June 2021, APQC interviewed Luis Lopez (manager of process improvement, Vancouver Fraser Port Authority) as part of a broader study to understand the role that culture plays in organizations and how leading organizations work to shift or sustain their culture. Lopez shared insights including:
- how the port authority’s organizational culture changed with new leadership,
- levers for driving organizational culture,
- measures the organization uses to track culture, and
- how the COVID-19 pandemic impacted the organization’s culture.
Throughout the interview, Lopez emphasizes the importance of leadership, organizational values, and employee engagement for driving organizational culture.