Roles and Levers for Managing and Changing Culture

Published On:
June 30, 2021
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the common roles and levers through which organizations work to shape their culture. The diversity of these roles and levers shows that shaping culture is often an enterprise-wide effort that requires participation from a wide range of stakeholders.