Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
-
Articles|
Reporting on HR and Human Capital
Reporting HR and human capital data to internal stakeholders such as executives, HR leaders, managers, and process owners is foundational to making evidence- based HR and…
-
Articles|
The Future of Shared Services
In an email interview with APQC, shared services experts from ScottMadden explained how organizations today are fine tuning the HR shared services (HRSS) model to deliver…
-
Articles|
How to Use a 9-Box for Talent Mapping
The 9-box is a useful tool for mapping talent in a way that’s highly visual and easy to understand. It provides a helpful point of reference for performance reviews and can…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
-
This article is a summary of an APQC webinar on HR shared services trends, benchmarks, and levers. Karen Hilton and Courtney Jackson, partners at ScottMadden presented the…
-
Highly-trained, knowledgeable, and well-tenured staff are some of the most important assets a business can have. At the same time, leading organizations also recognize the…
-
Articles|
Crafting an Effective Diversity Plan
Without a formal DEI plan, organizations can easily miss critical elements that help to sustain change. This article lays out five steps that every organization should take…
-
Articles|
Harnessing the Full Power of Diversity
Organizations that are truly leading the way when it comes to DEI have a wide conception of diversity that goes beyond common demographic categories. This article describes…
-
Articles|
Three Reasons Why DEI Is Good for Business
The business case for DEI is compelling and has never been stronger. This article reviews findings from a wide range of researchers and organizations to describe how DEI: …
-
In March 2022, APQC hosted a roundtable discussion facilitated by Lauren Trees (Principal Research Lead, Knowledge Management at APQC) on the intersections between KM and DEI…
-
Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
-
Investors and the public (including potential customers and employees) are increasingly interested in quantitative data on organizations' human capital resources. This…
-
Organizations are facing increasing pressure to disclose more data to employees, investors, and the public. This article reviews human capital disclosure requirements…
-
Articles|
Three Lessons About Organizational Culture
This article presents three important lessons that our members helped us to learn about organizational culture: employees are keen observers of organizational…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.