Key Trends and Performance Drivers in HR Shared Services

This article is a summary of an APQC webinar on HR shared services trends, benchmarks, and levers. Karen Hilton and Courtney Jackson, partners at ScottMadden presented the webinar, sharing findings from the latest cycle of APQC and ScottMadden’s biennial HR shared services study. Over the course of the webinar, Hilton and Jackson covered the following topics:

1. Remote work models, challenges, and benefits;

2. Service delivery models, governance models, staffing, and scope of services; and

3. Automation trends, people analytics trends, and conversational solutions.