Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on democratizing access to knowledge and expertise while creating safe spaces to exchange ideas and experiences. But organizations must think deeply about KM’s implications for DEI to determine how the two initiatives can and should support one another.
The KM team at Teach for America has been exploring the relationship between KM and DEI since 2014. In March 2022, Shannon Steffes—TFA’s senior managing director for org-wide knowledge management—shared insights from this work as part of an APQC roundtable. She discussed the steps TFA took to understand how KM can support DEI goals, what the organization has learned to date, and how it is operationalizing DEI principles within KM.