![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Tools & Templates|
Redeploy and Retire Employees Rapid Performance Assessment
Enhance the quality, productivity, and customer service of your workforce as well as market competitiveness with insights you receive when completing the Redeploy and Retire…
-
Tools & Templates|
Internal Controls Rapid Performance Assessment
Gain best practices insights into creating cost-effective, flexible, and responsive internal control processes, and help your organization ensure management directives are…
-
Tools & Templates|
Customer Credit and Invoicing Rapid Performance Assessment
Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not…
-
Tools & Templates|
Payroll Rapid Performance Assessment
Do you know the most effective and efficient business model to achieve the highest level of efficiency at the lowest cost in payroll processes? Should payroll be outsourced?…
-
Tools & Templates|
Workforce Management Performance Assessment
Assess the performance of activities and processes within the following process groups: manage employee information and analytics, reward and retain employees, and redeploy…
-
Tools & Templates|
Contact Centers Performance Assessment
APQC's Contact Center research is focused on the main processes across traditional functional boundaries executed by contact centers, including manage sales orders and manage…
-
Tools & Templates|
Logistics and Warehousing Performance Assessment
Support your efforts to provide superior logistics and transportation services while holding the line on costs by completing the Logistics Open Standards Benchmarking…
-
Tools & Templates|
Digital Transformation of the Finance Organization Performance Assessment
Gain insight into the efficiency and effectiveness of your finance function processes by completing the Finance Organization Open Standards Benchmarking Assessment.
-
Tools & Templates|
General Accounting and Reporting Cycle Performance Assessment
Completing the General Accounting and Reporting Open Standards Assessment can provide insight into your organization's staff productivity, process efficiency, and cycle time…
-
Tools & Templates|
Internal Controls Performance Assessment
Gain best practices insights into creating cost-effective, flexible, and responsive internal control processes, and help your organization ensure management directives are…
-
Tools & Templates|
Accounts Payable and Expense Reimbursement Performance Assessment
Find out where your finance organization has opportunities to streamline processes, minimize cost, and improve the effectiveness of processing payables by completing the…
-
Tools & Templates|
Accounts Receivable Performance Assessment
The accuracy of the accounts receivable process is important due to its direct impact on customer satisfaction. Complete the Accounts Receivable assessment to receive results…
-
Tools & Templates|
Tax and Treasury Performance Assessment
Gain best practices insight into the efficiency and effectiveness of your business entity's tax and treasury process groups by completing the Tax and Treasury Open Standards…
-
Tools & Templates|
Customer Credit and Invoicing Performance Assessment
Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not…
-
Tools & Templates|
Information Technology Organization Performance Assessment
Traditional IT assessments have focused on technology silos such as desktop, mainframe, operating systems, and networking. As IT executives around the globe have continued to…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.