Customer Credit and Invoicing Rapid Performance Assessment

Effort:
10 hours
Duration:
1 week
Task:
Quick process assessment

Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not the most glamorous of finance function processes, few go further to ensure adequate cash flow for operations.

Key measures in this brief assessment include:

  • Cycle time to generate complete and correct billing data,
  • Number of employees who perform the invoice customer process,
  • Percentage of invoice line items processed error free the first time, and
  • Total cost to perform the invoice customer process.

All submissions to APQC's benchmarking database, both Open Standards Benchmarking and Rapid Performance Assessments, must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file by clicking the “Download Survey to Start Assessment” button.

Each benchmarking assessment offers an Excel-based data collection tool consisting of the survey itself, the measures associated with the survey, the glossary terms needed to understand the survey, and a copy of the Process Classification Framework (PCF) relevant to the data collection instrument. The consolidated data collection tool is intended to simplify the collection of benchmarking data within your organization.

Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: https://zurl.co/8Rg92. If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to osb@apqc.org. Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk on osb@apqc.org if you have any further questions.

APQC analysts will immediately begin validation of your submission.

 

Download Survey to Start Assessment