Accounts Receivable Performance Assessment

20 hours
2 weeks
Detailed process assessment

There may be a fee associated with this assessment, learn more.

The accuracy of the accounts receivable process is important due to its direct impact on customer satisfaction. Complete the Accounts Receivable assessment to receive results you can use to help your organization to improve the accuracy, timeliness, and efficiency of processing receipts and adjustments.

This survey we will allow you the ability to compare your account receivables process performance to APQC's Open Standards Benchmarking database.

Key metrics you will receive through your participation in this assessment include:

  • Total cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
  • Days sales outstanding
  • Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue

All submissions to APQC's benchmarking database, both Open Standards Benchmarking and Rapid Performance Assessments, must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file by clicking the “Download Survey to Start Assessment” button.

Each benchmarking assessment offers an Excel-based data collection tool consisting of the survey itself, the measures associated with the survey, the glossary terms needed to understand the survey, and a copy of the Process Classification Framework (PCF) relevant to the data collection instrument. The consolidated data collection tool is intended to simplify the collection of benchmarking data within your organization. 

How it works:


Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to [email protected]. Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk on [email protected] if you have any further questions.

APQC analysts will immediately begin validation of your submission.

Download Survey to Start Assessment