![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Tools & Templates|
APQC’s Template for Identifying and Capturing Lessons Learned
This is a template to help organizations identify and capture lessons learned from projects, processes, and other business activities. The template is intentionally generic…
-
Tools & Templates|
Approaches to Design & Execute KM Projects
Like any improvement or enablement group, a knowledge management (KM) program must be able to design and execute projects in order to realize its mission and goals. This list…
-
Tools & Templates|
APQC's Role-Based Matrix for Identifying Knowledge Needs: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
-
Tools & Templates|
APQC’s Role-Based Matrix for Identifying Knowledge Needs: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
-
Tools & Templates|
APQC’s Knowledge Flow Matrix: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
-
Tools & Templates|
Knowledge Management Measurement and Reporting Approaches
Measurement helps knowledge management (KM) programs evaluate their efforts, identify needed course corrections and improvements, and communicate KM's value to employees and…
-
Tools & Templates|
Search and Findability Approaches for Knowledge Management
Search and findability focus on making enterprise information and expertise easier to locate and access. Knowledge management (KM) teams often need to combine multiple search…
-
Tools & Templates|
Innovation Approaches for Knowledge Creation and Sharing
Before knowledge can be stored and made accessible to others, it must first be created. Knowledge management (KM) approaches can play an important role in helping employees…
-
Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
-
Tools & Templates|
Expertise Location Approaches
When someone has a knowledge need, the answer is not always documented in training materials or a content repository: Sometimes, you need to talk to an expert. Knowledge…
-
Tools & Templates|
Collaboration Approaches for Knowledge Creation and Sharing
Collaboration is key to the creation, sharing, and refinement of new ideas. Knowledge management (KM) offers a variety of approaches for enabling collaboration. This list is…
-
Tools & Templates|
Documentation Approaches for Knowledge Capture
Critical knowledge is at risk when it's only stored in employees' heads. Knowledge management (KM) offers a variety of approaches for capturing critical knowledge through…
-
Tools & Templates|
Observation and Analysis Approaches for Knowledge Capture
One way to capture critical knowledge is by observing and analyzing employee behaviors. Compared to other critical knowledge capture techniques, such as interviews, these…
-
Tools & Templates|
Collaboration Approaches for Knowledge Capture
Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…
-
Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.