Observation and Analysis Approaches for Knowledge Capture

Published On:
August 31, 2020
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One way to capture critical knowledge is by observing and analyzing employee behaviors. Compared to other critical knowledge capture techniques, such as interviews, these approaches usually require less time from employees but may require more time on the part of the knowledge management (KM) team. The list below is designed to help you understand and compare options for capturing critical knowledge through observation and analysis.