Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Editable Template
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
-
Tools & Templates|
KM Needs and Influencing Factors: Description and Instructions
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
-
Tools & Templates|
KM Needs and Influencing Factors: Editable Template
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
-
Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
-
Tools & Templates|
Is Your Organization Ready to Share Knowledge? An APQC Diagnostic
This 33-question assessment is designed to help you evaluate your organization's readiness to embrace knowledge sharing and collaboration. The diagnostic focuses on existing…
-
Tools & Templates|
Fixing Knowledge and Process Productivity Problems Survey Questions
In 2021, APQC conducted a large-scale research study on the productivity of knowledge workers. The project was designed to gauge how workers think about personal and team…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Content Management
This tool outlines how KM content management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Information Technology
This tool outlines how KM information technology (IT) evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Knowledge Flow Processes
This tool outlines how building knowledge flow processes evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the knowledge flow…
-
Tools & Templates|
Understanding KM Maturity Capabilities: KM Tools and Approaches
This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Measurement
This tool outlines how KM measurement evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Resources
This tool outlines how building KM resources evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the resources section of APQC’s KM…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Governance & Leadership
This tool outlines how building KM governance and leadership evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the governance and…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Communications
This tool outlines how building KM communications evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the communications section of…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.