Understanding KM Maturity Capabilities: Information Technology

Published On:
December 15, 2021
Authored By:
APQC
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This tool outlines how KM information technology (IT) evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM Capability Assessment Tool, it explains:

  • What the question means
  • What we expect to see in organizations that exhibit the capability
  • Measures and indicators that can be used to detect the capability
  • Relevant templates or examples