Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To help with this task, APQC has created a tool to help KM teams interpret the needs expressed by business stakeholders and understand into which KM categories they fall.
We recommend using this blank, editable template to document KM needs and influencing factors in your organization. Click here for a description and detailed instructions on this tool.
Note: This is a Microsoft Word template. If you do not have Word installed on your computer, then the file will not open. If you encounter issues with the download, we recommend right-clicking the download button, selecting "save target as...", and saving the template directly to your desktop or local network.