Understanding KM Maturity Capabilities: KM Tools and Approaches

Published On:
November 30, 2021
Authored By:
Members-Only Content:

This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and approaches section of APQC’s KM Capability Assessment Tool, it explains:

  • What the question means
  • What we expect to see in organizations that exhibit the capability
  • Measures and indicators that can be used to detect the capability
  • Relevant templates or examples