Understanding KM Maturity Capabilities: KM Tools and Approaches

This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and approaches section of APQC’s KM Capability Assessment Tool, it explains:
- What the question means
- What we expect to see in organizations that exhibit the capability
- Measures and indicators that can be used to detect the capability
- Relevant templates or examples