Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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Presentations from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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The fast-paced and ever-evolving nature of today's workplace requires organizations to adapt in order to thrive. While external changes can happen, the key to growth lies in…
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Presentation Slides|
Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar Slides
In today's fast-paced and constantly evolving workplace, organizations must adapt to survive and thrive. Growth originates from within, not from external sources, emphasizing…
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Webinars & Videos|
Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar
In today's fast-paced and constantly evolving workplace, organizations must adapt to survive and thrive. Growth originates from within, not from external sources, emphasizing…
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Presentation Slides|
The Role of Artificial Intelligence in Process Improvement and Knowledge Management
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
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A recent webinar with APQC's Hubert, Braksiek, and Lundquist presented insights from the 2023 conference and discussed future research topics. The session focused on the…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…