Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Mastering Change: KM Member Insights From a Seasoned Expert Presentation Slides
Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa…
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Presentation Slides|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Process Management Roles All Organizations Should Have
According to APQC’s 2023 priorities research, more than one-third of organizations have identified key skillsets individuals should have as a critical component in the…
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Presentation Slides|
What to Expect in Process and Performance Management in 2023
At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Driving Value Realization Through Post-Acquisition Integration
Since early 2021 mergers & acquisition deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the…
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Enabling Top Performance Through Finance Shared Services
APQC has continued to partner with ScottMadden on a multi-year Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs…
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Key Insights for Digital Transformation Success
Digital transformation is not a one-and-done acquisition of new technology. Its focus is on building the strategies and skillsets that enable an organization to continuously…
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Improve Project Success with a Process Framework
In these presentation slides Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
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Creating Value in Mergers and Acquisitions
This presentation discusses an overview of the M&A process, pre-close planning, integration planning, key points for post-acquisition integration, and multi-industry lessons…
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Robotic Process Automation: The Gateway to Process Improvement
The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…
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Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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How to Be an Influencer: What It Takes to Shape Organizational Culture
In the face of disruptions like COVID-19 and trends like the Great Resignation, the stakes of culture are higher than ever for organizations. Outdated mindsets threaten…