Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Managing Knowledge Content at Allstate
Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched…
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At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
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Prudential Financial provides insurance, investment management, and other financial products and services to individual and institutional investors. The company recognized…
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Case Study|
Knowledge Management at Berry Appleman & Leiden LLP
Berry Appleman & Leiden (BAL) is a leading corporate immigration law firm serving U.S. and global companies around the world. APQC interviewed Katie Stone, knowledge…
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Tools & Templates|
How to Use APQC's Taxonomy Development Tool
APQC's Taxonomy Development Tool is a template for outlining an organizing structure for content, including where various content types fit within a classification scheme and…
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Tools & Templates|
APQC's Taxonomy Development Tool
Once you decide on categories to classify enterprise content, you must establish policies and expectations for various content types. This template helps you outline an…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Articles|
Getting Started with Content Management
Content management is a structured process to store, deliver, and facilitate access to enterprise content. It includes both curation (creating the right content and putting…
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Articles|
Understanding Search and Discovery
Finding needed information through consumer tools is easy, but at work, this process is often frustrating and cumbersome. This article condenses the most important and…
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Articles|
Understanding Content Management
Content management is an area where many organizations struggle, and content management challenges tend to worsen over time. This article condenses the most important and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Content Management
This tool outlines how KM content management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Many organizations think they can solve their content management problems by throwing fancy technology at them. But APQC finds that process is often a bigger stumbling block…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Case Study|
Excellent Content Management at Mercer
Mercer is a global professional services firm that delivers advice and technology-driven solutions to help organizations meet the health, wealth, and career needs of a…
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Infographics|
3 Ways Enterprise KM Improves Findability
Findability is a big problem inside organizations, and it’s getting progressively bigger as employees squirrel away more and more stuff in enterprise systems. APQC’s research…