Knowledge Management at Berry Appleman & Leiden LLP

Published On:
April 28, 2022
Authored By:
Public Content:
View Now

Berry Appleman & Leiden (BAL) is a leading corporate immigration law firm serving U.S. and global companies around the world. APQC interviewed Katie Stone, knowledge management director at BAL, about the firm’s KM and content management strategy, tools, and approach. This case study explains how the firm standardized processes to develop automated workflows that supply employees with the data, process steps, and knowledge they needed to work efficiently.