Excellent Content Management at Mercer

Published On:
August 20, 2021
Authored By:
Members-Only Content:

Mercer is a global professional services firm that delivers advice and technology-driven solutions to help organizations meet the health, wealth, and career needs of a changing workforce. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies, a leading global professional services firm in the areas of risk, strategy, and people.

APQC spoke with Justin Irving (Knowledge Management Enablement & Innovation Leader), Barb Fiorillo (Digital Workplace Team Leader), Lorena Domecq (Knowledge Specialist), Sabrina Suman (Knowledge Specialist), and Lisa Weber (Knowledge Management Leader) about how Mercer’s knowledge management (KM) group supports content management. For a holistic view of Mercer’s KM program, see Excellence in Knowledge Management at Mercer.