Excellence in Knowledge Management at Mercer

Published On:

August 26, 2020

Authored By:

APQC

Members-Only Content:

Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a changing workforce. APQC spoke with Lisa Weber, knowledge management leader, about Mercer’s knowledge management (KM) program and how it achieved Level 3 maturity at the business-unit level on APQC’s KM Capability Assessment.

Type:

Case Study

Topics:

Knowledge Management, Content Management, KM Maturity

Industries:

Professional Services/Business Services

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