Excellence in Knowledge Management at Mercer

Published On:
August 26, 2020
Authored By:
Members-Only Content:

Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a changing workforce. APQC spoke with Lisa Weber, knowledge management leader, about Mercer’s knowledge management (KM) program and how it achieved Level 3 maturity at the business-unit level on APQC’s KM Capability Assessment.