Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Learn five skills that are critical to remote work success and get ideas for ways to develop each.
-
How does an employer provide career development to hourly employees who must learn on their own time and are dispersed across many locations? This is a common challenge…
-
Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
-
Articles|
5 Tips for Managing Remote Employees
Managing employees is sometimes a difficult task, especially when they work remote. Good communication skills can help reduce that difficulty. This article outlines five…
-
Articles|
How to Lead Virtual Teams
While there are many documented benefits to both employees and employers to allowing employees to work remotely, there are also challenges for those managing remote employees…
-
The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
-
To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
-
Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
-
Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
-
Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
-
Articles|
Reinforce and Refresh KM Training as Needed
If employees don’t have (or don’t think they have) an immediate need to use KM, they may forget how and why to do so. Even employees with good KM habits need refreshers,…
-
Webinars & Videos|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
-
Presentation Slides|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
-
Articles|
Succession Planning—Program Essentials
This article presents nine essential actions that an organization can take to develop an effective approach to succession planning. Best-practice organizations carry out…
-
Tools & Templates|
Oral History Interviews with Retiring Experts: Example Process
As part of their knowledge retention and transfer processes, many organizations record oral histories from retiring experts and long-tenured employees in order to capture key…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.