![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Infographics|
3 Steps to Prepare for a KM Partnership
KM often teams up with other support functions to pursue shared goals, but these partnerships can run aground if objectives and ground rules aren't clarified up front. This…
-
This infographic outlines key aspects of a functional partnership between knowledge management and learning & development, including reasons to partner, synergies and…
-
Infographics|
KM Partnerships: How and Why to Work with HR
This infographic outlines key aspects of a functional partnership between knowledge management and HR, including: reasons to partner, synergies and opportunities, …
-
Infographics|
KM Partnerships: How and Why to Work with Digital
This infographic outlines key aspects of a functional partnership between knowledge management and digital teams or offices, including: reasons to partner, synergies…
-
Infographics|
KM Partnerships: How and Why to Work with IT
This infographic outlines key aspects of a functional partnership between knowledge management and enterprise IT, including: reasons to partner, synergies and…
-
Tools & Templates|
Knowledge Management Design Principles
Every knowledge management program is a little different, but certain success drivers are almost universally applicable. This document distills the collective wisdom of…
-
APQC has identified six potential barriers that can impede the transfer of best practices between teams or locations within the same organization. This article describes the…
-
Knowledge management (KM) teams often find that their goals and activities overlap with those of the learning and development (L&D) organization. Both want to connect people…
-
Articles|
Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
-
Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
-
Webinars & Videos|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
-
Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
-
There are several reasons why knowledge management (KM) functions should partner with enterprise digital teams. KM’s understanding of information flows, content and…
-
Collections|
Excellence in Knowledge Management 2019
APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability…
-
Case Study|
Excellence in Knowledge Management at Shell
Royal Dutch Shell is a global oil and gas company and one of the largest companies in the world. In 2019, Shell earned APQC’s Excellence in Knowledge Management Award in…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.