Excellence in Knowledge Management at Shell

Published On:
October 31, 2019
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Royal Dutch Shell is a global oil and gas company and one of the largest companies in the world. In 2019, Shell earned APQC’s Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the business-unit level. APQC interviewed Dwight Cates (knowledge management implementation advisor at Shell Organizational Development and Learning) about the organization’s KM program and how it achieved Level 4 maturity at the business-unit level.