Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework|
1.0 Develop Vision and Strategy Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
4.0 Manage Supply Chain for Physical Products Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Infographics|
Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Articles|
Getting Started with End-to-End Processes
Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
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Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution (Visio)
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
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Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution (Excel)
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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