End-to-End Process Maps and Measures: Order-to-Cash

Published On:
November 10, 2023
Authored By:
APQC
Members-Only Content:

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance indicators (KPIs) that allow organizations to focus all participants in the end-to-end order-to-cash process on a shared goal that aligns with the strategic purpose of the process.

This article is a general view of the Order-to-Cash end-to-end process. Given the uniqueness of organizations, variations to the processes are likely to occur.

Click here for the Visio map or here for the Excel map version.