End-to-End Process Maps and Measures: Order-to-Cash

Published On:
February 22, 2021
Authored By:
APQC
Members-Only Content:
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A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Order-to-Cash, on a shared goal that aligns with the strategic purpose of the process. 

This article details the end-to-end process map, definitions, and measures. Click here for the visio map or here for the excel map version.