What Makes the U.S. Internal Revenue Service Excellent at KM?

Published On:
October 25, 2019
Authored By:
APQC
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level. This infographic includes highlights from its knowledge management program, a brief timeline of its KM journey, a description of its key KM tools and approaches, and a summary of business results and critical success factors.