Reinforce Change Through Ongoing Training, Performance Measures, and Continuous Improvement

Published On:
May 20, 2014
Authored By:
APQC
Members-Only Content:

According to APQC's Transformational Change-Making it Last best practices report, best-practice organizations recognize that that transformational change requires a wide array of tactics to overcoming organizational resistance and ensure long-term adoption of new process, behaviors, and expectations. In this article Baker Hughes, Booz Allen Hamilton, and Underwriters Laboratories Inc. (UL)--best-practice organizations in the study--share their tactics from integrating key behaviors into KPIs to establishing a continuous improvement mindset.

Also found in Transformational Change—Making it Last
Type:
Articles
Topics:
Process and Performance Management, Process, Measurement, Measurement, Employee Training & development, Employee Communication & Engagement, Continuous Improvement, Change Management, Business Transformation

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