I've never seen an organization market itself as low cost/low quality. That seems like a losing strategy. But can all the organizations that market themselves as low cost/high quality back up that claim? How does an organization know that it's actually achieving higher quality and saving money…

Earlier this month, I had the pleasure of sitting in on the first site visit for APQC’s current Collaborative Benchmarking study, Putting Knowledge in the Flow of Work for Real Results. The site visit featured representatives from a large, global organization talking about how their firm encourages…

Should the leader of your business transformation be an industry expert, an employee who knows the company inside out, or someone who is an expert in business transformation (but might not know the company's industry)? Here are the key skills you need to drive business…

When it comes to HR metrics there is no shortage at APQC. But did you know that APQC members have access to a wide range of HR metrics at any time? APQC’s Benchmarks on Demand tool (available via our Web site) allows members to browse, select, and download HR metrics in real time. Need to know…

Visibility into spending is a topic that is on almost everyone’s mind these days. That’s why more and more organizations are devoting efforts to spend management, in which spending patterns are identified and an organization can pinpoint opportunities for long-term savings. For the supply chain…

As demand for consulting improves, consulting leaders are becoming increasingly worried they won’t have as many consultants as they’ll need to meet future demand. And they have every reason to be concerned. Partners are sharing with me that they’re already finding it harder to recruit consultants…

Is your organization performing as well as you think it could? Are you using your fullest potential at work? Why or why not? If you, like many working folks, feel that your potential is untapped or that you could be contributing much more, maybe the problem isn't just you. Maybe occasional…

Need a quick and handy way to learn what top-notch finance executives are up to? Take a look at this webinar that I hosted recently for APQC’s financial management community. I presented a tidy package of what I determined to be the most informative case studies and metrics analyses that our…

More than three-quarters of organizations in APQC’s Open Standard’s Benchmarking database source talent from colleges and universities. Over half recruit from technical schools or colleges. Although the pace of on-campus hiring has yet to reach pre-recession levels, organizations should not neglect…

Is your organization’s procurement area running smoothly? APQC created our popular Procurement Tune-Up Diagnostic and Interactive Procurement Tune-Up Diagnostic to help organizations find out. Both tools have been updated for 2012 with fresh data from our Open Standards Benchmarking in procurement…