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Top 5 Procurement Strategic Objectives
APQC research shows that procurement is changing for the better with its strategic objectives. While in the past the focus was on cost savings, now there’s also an emphasis on avoiding supply disruption. Reflecting other changes in business environments, additional notable objectives include…
How to Improve Your Knowledge Management Strategy
Whether you are starting a new knowledge management (KM) program in 2024 or continuing to evolve and expand an existing program, it is critical to have a documented KM strategy. A clearly articulated strategy and roadmap ensure the KM team remains focused on goals that support the business, helps…
ESG Changing Supply Chain Decision-Making
In the current market, the increasing importance of Environmental, Social, and Governance (ESG) is primarily influenced by new regulations and customers' ever evolving expectations. Business customers and consumers are increasingly aware of their purchases' social and environmental impacts,…
Why Are End-to-End Processes Important?
APQC defines end-to-end processes (E2E) as “cross-functional processes that comprise all the steps to accomplish a specific outcome or goal”. Some common workplace examples are order-to-cash, hire-to-retire, and idea-to-market. Think about the last time you went out to eat at a restaurant.…
KM Team Success Starts with Clear Roles
KM is a systematic approach to enable knowledge and information to grow, flow and create value. KM teams are then responsible for the approaches to help knowledge, both explicit (information that has been documented) and tacit (information that lives inside people’s heads), flow to the right people…
How will AI And Automation Impact Process Improvement in 2024?
As the year draws to a close, it gives us all a little time to stop and reflect on how the current year went; what we would like to change or continue in 2024. While I have done some of my own reflection on the research conducted in 2023, I also met virtually with process professionals during our…
Effective Change Management for KM
Why it is important to focus on change management in KM Today we are watching our organizations deal with an overabundance of change. As Knowledge Management (KM) professionals, we strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies,…
Trends to Look Out for in HR Shared Services
Throughout my 10+ years at APQC, HR shared services has been one of the hottest topics for our members—and for good reason. The shared services delivery model moves responsibility for high-volume transactional HR work from business-embedded HR partners to HR staff working in a centralized services…
Measuring Supply Chain Change Management
In the post-pandemic world, one constant in supply chain has become change. As a result, organizations are investing more time and resources to undertake change management projects within and across supply chain functions.With so many rapid, moving parts, how do organizations decide if a change has…
Financial Management Priorities and Trends for 2024
If we have learned anything in the past few years, we learned that we are living through a time where economic headlines change quickly and finance departments must be ready to react to those changes and make informed decisions quickly.As we near the end of 2023, let us look at some of the trends…