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New Simpler PCF For Banking and Property and Casualty Insurance
My mom drives an RV whenever she travels. I am convinced that one of the reasons for this is the sheer amount of things she packs for any trip. Her philosophy is pack for any possible situation. While it is endearing and has sometimes gotten us out of a bind, it can be overwhelming. I choose to…
3 Trends that Impacted Process Management in 2019
In 2018 process and performance management started going through a paradigm shift, due to the rapid-fire pace of change, the ever increasing need to improve cycle times, introduction of digitization as a business driver, and the emphasis on customer-centricity. Process and performance…
What are the Four Types of Benchmarking?
Benchmarking is the competitive edge that allows organizations to adapt, grow, and thrive through change. Benchmarking is the process of measuring key business metrics and practices and comparing them—within business areas or against a competitor, industry peers, or other companies around the…
Driving Value by Engaging the Human Element
As we discussed last time, in early October, process and performance management professionals came together in Houston for APQC’s annual Process and Performance Management Conference. This year’s event—titled Driving Value End-to-End—focused on enabling better business outcomes by tying…
Organizational Value Through Digital Technologies
In early October, process and performance management professionals came together in Houston for APQC’s annual Process and Performance Management Conference. This year’s event—titled Driving Value End-to-End—focused on enabling better business outcomes by tying people, technology, and…
Most Common Signs Your Digital Transformation is Going Bad
Three-quarters of organizations are engaged in some form of digital transformation. Digital transformation involves the strategic integration of multiple technologies. Its primary components include digitizing information, automating processes, applying analytics, and enabling digital…
Digital Tools for a Better You
APQC recently spoke with Chris Dancy, author and innovator, to discuss how people can use digital tools and data to optimize health and happiness. Chris will be keynoting at APQC’s Process & Performance Management Conference October 3-4. There’s a wealth of data-tracking tools…
Why Are Silos So Detrimental?
I recently spoke with Ron Ross, Business Rule Solutions, LLC, to discuss operational silos and why they develop, their impact on organizational effectiveness, and the role of process management in bridging the gap between them. Why do organizations develop organizational silos in the first…
Process Failure is Everywhere and You Don't Even Realize It
Process failure is everywhere. Entire industries and methodologies have grown around trying to resolve obvious failures in business processes, from reducing cycle time to eliminating waste. But what about process failures with less obvious causes? What about processes that you don’t even know are…
Where Does Good Process Management Start? Consistency
APQC asked process management experts about what great process organizations have in common and why bad ones struggle with process documentation. These experts will be speaking at APQC’s Process & Performance Management Conference October 3-4 in the “Managing & Improving Processes” breakout…