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Human Capital Management--Top Downloads of 2011
Growth, talent, speed, risk, reputation, and sustainability—these are six CEO priorities that we reported on at the start of 2011. Throughout the year, we published and promoted human capital management (HCM) content aimed at helping organizations meet these CEO objectives. Below is a list of our…
APQC Recognized as a Global MAKE Award Winner
The news was just released today that APQC has been named a 2011 Global Most Admired Knowledge Enterprise (MAKE) Award Winner. This is the second time we’ve been recognized as a Global Winner and the seventh time we’ve been acknowledged in the North American category. We are thrilled and humbled to…
Time for a Training and Development Check-up
More than half of workers in the United States feel the need to develop skills. But, fewer than a quarter of U.S. workers feel that their employer is providing the kind of formal training that would help them develop their skills. These survey findings were released last week by consulting company…
What Makes a “Top Place to Work”?
Free lunch, on-site gym, relaxed dress, and complimentary massages—right? Recently, APQC was identified as a top place to work. Based on the results of our 2011 employee survey, Workplace Dynamics designated APQC as meeting their national standard for top workplaces. But what does this mean?…
Read All About It! Recently Published APQC Reports
Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else. Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done Financial Management: Effectively Managing Risk Across the…
Want to Move Up in Your Career? Better Start Sharing Knowledge
Last month, APQC published its newest KM report, Engagement and Participation for Knowledge Sharing and Collaboration. In the report, our research team outlines 17 best practices for engaging employees in KM and encouraging them to embrace KM tools and approaches. For me, the most fascinating…
Process Management—Another Solid Solution for Boosting HR Performance
In my last blog post I wrote about how HR shared service centers can be a powerful vehicle for perfecting HR operations—containing work force costs, speeding work force transactions, and delivering exceptional HR customer service. In this blog post, I want to talk about another strategy for…
Perfecting HR Operations: The HR Shared Services Solution
At the start the year, I identified six priorities for HR. Among them was the imperative for HR to perfect its operations. In the article, Human Capital Management 2011, I wrote: HR will be expected to maintain the heightened levels of work force productivity and cost containment reached during…
Change Management: The Heart of Process Management
Without proper change management, you can forget about moving your organization to process management. There is a reason change management is located at the heart of APQC's Seven Tenets of Process Management—number four of seven. All the other tenets, in a way, revolve around change management. The…
9 Keys to Managing Executive Performance
Now is the time for organizations to focus on executive performance. A recent survey of 1,800 executives conducted by global management consulting firm Booz & Company found: “The majority of executives in all industries indicate that their companies lack ‘coherence’: They struggle with…