In my last blog post I wrote about how HR shared service centers can be a powerful vehicle for perfecting HR operations—containing work force costs, speeding work force transactions, and delivering exceptional HR customer service. In this blog post, I want to talk about another strategy for…
We’ve been getting a lot of feedback on the content in the Knowledge Base. So far the majority of the feedback has indicated that you are satisfied with our content. We’ve also gotten some requests for content on specific topics. Here are a few of these topics, along with content that may be just…
A recent survey of finance executives found that many companies overlook or minimize so-called debt covenant compliance risk. This is the risk that a company could default on a bank loan because it failed to keep promises spelled out in a loan agreement. A recent report, “Best Practices…
When we surveyed our members about our Knowledge Base this summer, almost 10 percent of you said you wanted more content on communities of practice. I’m always publishing fresh content on communities and other knowledge sharing approaches, and I promise that APQC’s 2012 publishing plans will take…
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth, productivity, or any other goal, organizations implement process management to improve something. Countless books have been written…
At the start the year, I identified six priorities for HR. Among them was the imperative for HR to perfect its operations. In the article, Human Capital Management 2011, I wrote: HR will be expected to maintain the heightened levels of work force productivity and cost containment reached during…
Without proper change management, you can forget about moving your organization to process management. There is a reason change management is located at the heart of APQC's Seven Tenets of Process Management—number four of seven. All the other tenets, in a way, revolve around change management. The…
On October 12, the U.S. Congress passed free trade agreements (FTAs) with South Korea, Panama, and Colombia. Originally negotiated five years ago, the agreements must be signed by President Obama before they go into effect. The FTA with South Korea will make 95 percent of U.S. consumer and…
APQC is probably most well-known around the world for its research in knowledge management. We’re not as acknowledged for our process classification framework (PCF), but in my humble opinion, the PCF is just as important as any work we do in knowledge management. The PCF represents one of a wide…
Governance. The mere utterance of the word evokes thoughts of jack-booted control freaks descending down upon hapless process teams. But it doesn’t have to be that way; modern governance models provide structure, guidance, and support to process owners and workers. By leveraging automation and…