Today’s consumer is riding the latest technology wave and moving digital purchases and payments to mobile platforms. In contrast, B2B billing and payment processes remain mostly paper-based. That said, we see on the commercial side a strong and growing desire for accounts payable (AP) process…

APQC is finalizing its human capital management (HCM) best practices research agenda for 2012. Take our brief survey to tell us which study topics interest you:  http://www.apqc.org/hcmvoc12. Topics already under consideration include: Building a Flexible Work Force—This study would examine…

A recent survey conducted by the publishers of Supply Chain Management Review (SCMR) revealed that three-quarters of surveyed companies have either filled supply chain positions within the last year or are planning to fill positions in the coming year. This is positive economic news, but it raises…

I've never seen an organization market itself as low cost/low quality. That seems like a losing strategy. But can all the organizations that market themselves as low cost/high quality back up that claim? How does an organization know that it's actually achieving higher quality and saving money…

Earlier this month, I had the pleasure of sitting in on the first site visit for APQC’s current Collaborative Benchmarking study, Putting Knowledge in the Flow of Work for Real Results. The site visit featured representatives from a large, global organization talking about how their firm encourages…

Should the leader of your business transformation be an industry expert, an employee who knows the company inside out, or someone who is an expert in business transformation (but might not know the company's industry)? Here are the key skills you need to drive business…

When it comes to HR metrics there is no shortage at APQC. But did you know that APQC members have access to a wide range of HR metrics at any time? APQC’s Benchmarks on Demand tool (available via our Web site) allows members to browse, select, and download HR metrics in real time. Need to know…

Visibility into spending is a topic that is on almost everyone’s mind these days. That’s why more and more organizations are devoting efforts to spend management, in which spending patterns are identified and an organization can pinpoint opportunities for long-term savings. For the supply chain…

As demand for consulting improves, consulting leaders are becoming increasingly worried they won’t have as many consultants as they’ll need to meet future demand. And they have every reason to be concerned. Partners are sharing with me that they’re already finding it harder to recruit consultants…

Is your organization performing as well as you think it could? Are you using your fullest potential at work? Why or why not? If you, like many working folks, feel that your potential is untapped or that you could be contributing much more, maybe the problem isn't just you. Maybe occasional…