Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Function Key Benchmarks: Cross-Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes. Metrics…
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Data and Measures|
HR Function Key Benchmarks: Distribution/Transportation Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the…
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Data and Measures|
HR Function Key Benchmarks: Media and Entertainment Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the media and…
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Data and Measures|
HR Function Key Benchmarks: Government/Military Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the government…
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Data and Measures|
HR Function Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the financial…
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Data and Measures|
HR Function Key Benchmarks: Petroleum/Chemical Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the petroleum…
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Data and Measures|
HR Function Key Benchmarks: Industrial Products Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the industrial…
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Data and Measures|
HR Function Key Benchmarks: Healthcare Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the healthcare…
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Data and Measures|
HR Function Key Benchmarks: Insurance Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the insurance…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
HR Function Key Benchmarks: Consumer Products/Packaged Goods Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the consumer…
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Data and Measures|
HR Function Key Benchmarks: Retail and Wholesale Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the retail and…
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Data and Measures|
HR Function Key Benchmarks: Services Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the services…
Measure Spotlight Results
(1 - 5 of 594 Results)Selling, general, and administrative (SGA) costs per business entity employee
Total company employees served per HR shared services payroll CoE headcount
Total company employees served per payroll processing employee headcount
Total employees served by HR shared services center per total HR headcount
Tier 2 call/inquiry volume per Tier 2 HR shared service organization employee
