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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Formal Job Rotation Programs
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Articles
Talent Assessment: The Future Is Now!
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Data and Measures
Number of transactions per HR shared service organization employee
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Data and Measures
Number of calls/inquiries per HR shared service organization employee
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Data and Measures
Number of employees served per HR shared service organization employee
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Data and Measures
Number of retirees served per HR shared service organization employee
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Data and Measures
Self-service transaction volume per HR shared service organization employee
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Data and Measures
Self-service inquiry volume per HR shared service organization employee
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Data and Measures
Number of Tier 1 HR shared service organization employees per Tier 1 manager/supervisor
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Data and Measures
Tier 1 transaction volume per Tier 1 HR shared service organization employee
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Data and Measures
Tier 1 call/inquiry volume per Tier 1 HR shared service organization employee
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Data and Measures
North American HR shared service center in-house cost per North American center transaction
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Data and Measures
North American HR shared service center in-house cost per North American center call/inquiry
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Data and Measures
Total North American HR shared services center cost per customer (employees + retirees)
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Data and Measures
Self-service inquiry per employee for HR shared services centers in US & Canada
