Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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If you’re watching turnover rates increase and struggling with how to retain employees, you’re not alone. Through a recent survey of more than 600 workers, we found that at…
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Articles|
Don't Forget Your Remote Employees: Boosting Engagement and Inclusion for Your Virtual Team
If you’re looking to boost employee engagement, it’s important not to forget your remote employees. Contrary to popular stereotypes, it’s highly unlikely that remote…
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Articles|
How Performance Feedback Supports Retention
Emily Davis likes her job, and she’s willing to go above and beyond in her performance. She enjoys connecting with customers and collaborating with her co-workers, with whom…
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Would it take a lot for you to leave your current role and go somewhere that might appreciate your skills and contributions more? Fifteen out of every 100 respondents to our…
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Many organizations have at least four generations of employees in their workforce: baby boomers (1946-64), Generation X (1965-1980), Generation Y (1981-1996), and Generation…
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Identifying Gaps in the Employee Experience
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Articles|
Empowering Employees to Perform Their Best: 6 Ingredients for an Engaged and Motivated Team
In APQC’s engagement and the employee experience survey, employees shared what they seek most from their employers. Each of the top 10 factors that matter most to employees…
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KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
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Articles|
How to Get Employee Buy-in for Measurement
APQC's research shows that the top priority for organizations in the category of measurement is establishing a data-driven culture (44%) followed by ensuring performance…
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Employee Engagement
Engaging employees is a high priority for most organizations. Yet, employees today are only moderately engaged. This collection contains resources for benchmarking and…
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Tools & Templates|
KM Event Types: Pros and Cons
There are many kinds of events knowledge management (KM) teams can host to educate employees about KM and involve them in knowledge sharing. This list is designed to help you…
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Infographics|
Where Should HR Focus in 2025 to Improve the Employee Experience? Top 10 Largest Gaps in the Employee Experience
Most HR functions are struggling to identify exactly where organizations are falling short in the employee experience as they see retention and engagement drop at alarming…
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Infographics|
What Matters Most to Today's Workforce? Top 10 Most Important Factors of the Employee Experience
The overall employee experience has come under scrutiny as employee engagement and retention challenges threaten the overall productivity of organizations.APQC conducted…
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Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: KM Maturity Level Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
Measure Spotlight Results
(1 - 5 of 29 Results)Cycle time in days for the formal performance review process from start to finish for middle management/specialists
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
Cycle time in days for the formal performance review process from start to finish for senior management/executives
Total cost to perform the process "manage employee performance" per business entity FTE
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
