Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Webinars & Videos|
2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Data and Measures|
KM Program Practices Report: Petroleum and Chemical
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
KM Program Practices Report: Services
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the services industry by benchmarking common business activities. The process group …
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Data and Measures|
Knowledge Management Program Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the petroleum or chemical industry by benchmarking common business activities. The…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the healthcare industry by benchmarking common business activities. The process group …
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Presentation Slides|
Cultivating the Right Skills for KM’s Future
When is the last time you thought strategically about how to identify and fill skills gaps for your knowledge management team? This presentation describes how to develop…
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Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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Presentation Slides|
Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue
Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative…
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Articles|
Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
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Design thinking is a strategy and methodology to uncover user needs, understand human behavior, and design solutions that align with users’ problems, preferences, and…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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