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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Data and Measures
2021 PPM Priorities and Challenges: Services Industry
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Presentation Slides
Delivering a Process Thinking Culture
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Articles
Cultivating A Process Thinking Culture at UPS
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Webinars & Videos
Delivering a Process Thinking Culture
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Collections
Managing Change
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Case Study
Bridging the Divide for Rapid Technology Adoption at Ontario Teachers’ Pension Plan
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Presentation Slides
Influencing Change through Process Visualization
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Articles
Value Stream Mapping with the Vanguard Group
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Case Study
Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study
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Articles
Engaging Employees in Agile at Royal Bank of Canada
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Presentation Slides
Engaging Employees in Agile at Royal Bank of Canada
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Presentation Slides
Engaging Employees in Agile at Royal Bank of Canada
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Collections
Getting the Most Out of Performance Measurement
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
