Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Presentation Slides|
World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
-
Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
-
Data and Measures|
Intersection of Data, Process, and Knowledge Management: Financial Services/Banking Industry
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
-
APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
-
To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
-
Presentation Slides|
Enhancing Business Value Through Project Training & Mentoring
Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
-
Presentation Slides|
Value Pursuit Utilizing Enterprise Process Optimization and Standardization
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
-
Presentation Slides|
Influencing Change through Process Visualization
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
Webinars & Videos|
Lightning Session: How APQC Members Use Process Frameworks
At APQC's 2019 Process and Performance Management Conference, APQC's Jonathan Kraft moderated an interactive and fast-paced breakout session as participants heard from the…
-
Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
-
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
-
Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
Data and Measures|
Digitalization In Manufacturing: Petroleum/Chemical Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Data and Measures|
Digitalization In Manufacturing: Emerging Technology in Petroleum/Chemical
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Data and Measures|
Digitalization In Manufacturing: Opinions on Benefits of Increased Automation in Petroleum/Chemical
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…