Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Expense Reimbursement Practices Report: Healthcare Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Healthcare Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Collections|
Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Healthcare Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
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Data and Measures|
Accounts Payable Practices Report: Media and Entertainment Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Payable Practices Report: Healthcare Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Collections|
Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
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Infographics|
What Makes Teach for America Excellent at KM?
Teach for America earned APQC's 2021 Excellence in KM Recognition in honor of achieving Level 3 on APQC's KM Capability Assessment Tool at the enterprise level. This…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…