Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
-
Presentation Slides|
Being Agile: Adapting Design Processes
Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
-
Presentation Slides|
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Presentation Slides|
Designing a World Class Opportunity to Order Process
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
Presentation Slides|
Digital Process Transformation: A Value-Driven Approach
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
-
Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
-
Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
-
This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.