Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In 2009, Prince George’s Public Schools needed to develop a comprehensive performance management system. As part of APQC’s 2020 PPM Online Summit – Educators’ Edition,…
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Webinars & Videos|
2010 - 2020: A Performance Management Odyssey
Jennifer Martin-Johnson, Performance Management Specialist at Prince Georges Public Schools, was tasked with developing and implementing a comprehensive Performance…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Webinars & Videos|
The Next 90 Days: Educators' Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of APQC’s 2020…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Webinars & Videos|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
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The nature of finance work is rapidly changing. As automation and other advanced technologies reduce the need for humans to complete some finance tasks, other factors—such as…
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Data and Measures|
Innovation in the Face of Disruption: Education and Non-Profit Industries Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Webinars & Videos|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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In November of 2019, APQC interviewed Tony Vu, treasurer for Miami-Dade County Public Schools, about data visualization in financial reporting. Read this case study to learn…
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Presentation Slides|
Shifting Organizational Climate, Culture and Expectations
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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