Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Webinars & Videos|
Remoteability: The Essential Post-Pandemic HR Metric
Many employers are grappling with how to handle remote work--making decisions about who can work remote, how often, and with how much flexibility? In this webinar, Tim…
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Webinars & Videos|
Practical Solutions to Real HR Shared Services Dilemmas: Getting from Good to Great
ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…
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Webinars & Videos|
Transforming a Global HR Function
You can do a large-scale HR transformation on time and on budget, but you need to ruthlessly prioritize. In this webinar, Chief Human Resources Officer, Maryjo Charbonnier,…
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Webinars & Videos|
Optimizing the Recruiting Process and Candidate Experience at Mercy Hospital Systems
Download this APQC webinar to get an inside look at how Mercy Hospital Systems used Lean Six Sigma principles to drive recruiting process efficiency and transform the…
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Webinars & Videos|
The Current State of Strategic Workforce Planning
In this webinar, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, presents the results on APQC’s latest survey of workforce planning practices and…
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Webinars & Videos|
Attention Firm Leaders: Your Successors are Thinking of Leaving. Do You Know Why?
Here’s what we’re hearing from your future leaders: You make promises you don’t keep. You expect too much and offer too little support. You aren’t letting go of the…
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Webinars & Videos|
Simplify Process Management to Amplify Success
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Webinars & Videos|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Webinars & Videos|
Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
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Webinars & Videos|
World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Webinars & Videos|
Reverse Engineering Organizational Resiliency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Webinars & Videos|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Webinars & Videos|
Deloitte 2020 Human Capital Trends: The Social Enterprise at Work
How can organizations remain distinctly human in a technology-driven world? Deloitte’s 2020 Global Human Capital Trends report calls upon organizations to embrace three…
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